![]() ![]() ![]() A small IT staff needs to empower end users in Sales and Customer Relations to reduce the dependency on IT for reporting and day-to-day business needs. Although inside Sales depends on Onyx Customer Center for managing customer information, the Customer Relations group was not using Onyx to track service incidents. Existing customer information is not easily accessible by field sales people when traveling. Leads and customer data are stored in multiple, sometimes redundant, systems that are not tightly integrated. Over a thousand sales leads come in daily via the Internet. Paul Software - Clients - Allaire Corporation ![]()
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